Cancellation & Refund Policy

Last updated: 14 October 2026

This policy applies to services purchased through Duedoh. Duedoh does not currently sell returnable physical goods, so a product return policy does not apply.

Scheduled bookings

The cancellation window, fee and estimated refund shown in the app before you confirm a cancellation are part of your booking. Eligibility may depend on the time remaining before the scheduled start, whether a partner has accepted, work already performed, and costs already incurred. If Duedoh or the assigned partner cancels and no suitable replacement is provided, the unprovided service amount will normally be refunded.

Instant Connect

If an Instant Connect request is cancelled before a partner replies and the paid session has not started, the initial paid block is eligible for a full refund. Once the partner replies and paid time starts, used or expired time is not refundable except for a verified technical failure, duplicate charge, unauthorised payment, or another remedy required by law.

How refunds are issued

Approved refunds are returned to the original payment method where supported. Your bank or payment provider controls the final posting time. Any estimate displayed by Duedoh begins after the refund is approved and submitted to the provider.

Requesting help

Use in-app support or email support@duedoh.com with the booking number, payment reference, reason and supporting screenshots. Do not send full card, bank-login or OTP details. We may request information needed to verify the account and transaction.

Disputes and statutory rights

We may decline requests involving completed services, policy abuse or unverifiable claims, but this does not limit remedies required by applicable consumer law. Duplicate, incorrect or unauthorised charges should be reported promptly.

Questions: contact support@duedoh.com.